Get unstuck quickly.
Start with the most common questions, then contact support if your issue needs a human review.
Accessing a paid course
After a successful payment, the course should appear in My Learning. If payment succeeded but access is missing, include your order reference when contacting support.
Course progress
Lessons marked complete contribute to your course progress. A course is complete when all required published lessons and any configured completion requirements are satisfied.
Certificates
Eligible credentials appear in the Certificates section. Each valid credential has a public verification URL and credential ID.
Refunds
Refund eligibility depends on the refund policy and the nature of the product or programme purchased. Review the policy before submitting a request.
Instructor applications
EnrollCourses uses a curated instructor model. Application does not automatically create publishing access; expertise and course fit are reviewed first.