Refund Policy

EnrollCourses aims to resolve genuine purchase problems fairly while protecting instructors and the platform from misuse of digital learning content.

Individual self-paced courses

A refund request should normally be made promptly after purchase and before substantial consumption or downloading of the course. Eligibility can be affected by how much of the course has been completed, whether downloadable resources have been accessed, whether a certificate has already been issued and whether the request appears abusive.

Duplicate or technical payments

Confirmed duplicate charges or payments where access was never supplied because of a platform error should be investigated and corrected or refunded as appropriate.

Learning paths and bundled products

Because a path may unlock multiple courses, refund review considers access and consumption across the full bundle rather than a single lesson.

Organisation and cohort programmes

Organisation programmes can involve reserved seats, customisation, facilitation or scheduled delivery. Their cancellation and refund terms should be stated in the applicable proposal, invoice, agreement or programme terms.

How to request review

Contact support with your account email, order reference, product name and reason for the request. Approved refunds are returned through the available payment process and can take additional processing time outside EnrollCourses' direct control.

Important: This policy is an operational draft and should be finalised with legal and payment-provider requirements before public launch.